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Our Newsletter


Shipping & Returns

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Returns Policy

You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Note -
custom made panels can be returned, but at a 50% restocking fee. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We currently only ship to the United States. Because of the myriad of different laws pertaining to ballistics armor in different countries (and export laws in our own) it is too complicated to ship internationally. We apologize if you are not in the US and want our products. If this is the case, contact us with information on the laws in your country and we will look into what we can do.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note that while we keep some completed ballistic panels and backpacks in stock, we do not carry a large stocking inventory. These panels are hand made, and may take over a week to produce if we do not already have the item you ordered in stock. The order page should be up to date on wether an item is in stock and will ship immediately, or needs to be made before it can be shipped. Rush service is available on out of stock items for a fee, contact us if you need this.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.